faceEsign is digital documentation and data security platform that provides eSignature and secure file handling services to businesses across the US. As the main focus, the product uses facial recognition and artificial intelligence technologies for authenticating across its electronic signature services.
faceEsign team had developed a multi-functional MVP called as EzeeBoss (which is now rebranded as faceEsign). They approached us to help them redesign the system flow and product interface, considering improvements in the experience journey.
After UX Audit, I first conducted a study of faceEsign’s competitors to understand the domain and also identify market trends and patterns
Redesign user flows to achieve the tasks defined as part of the original MVP for all three sub-modules (i.e. eSignature, bulk file transfer, and encrypted email)
A new web-app experience
Multi-device adaptability for desktop as well as mobile users
Underlying technology and flow are already defined
MVP product (EzeeBoss) guides the core flow
Unavailability of primary user research
The product’s core flow for MVP was created before we stepped into the project. To work on improving the user journey and enhance the product experience, I had to new build all the module flows and system integration.
faceEsign’s new set of improved task flows needed a comprehensive Information Architecture that would help the user achieve their tasks effortlessly
With the help of new information architecture and design directions, I worked on exploring screen layouts and wireframes.
After exploring a few options to build a dashboard that works as a part of the Electronic Signature flow, but also makes an integrated control center to other modules such as File Transfer, Encrypted Email, Contacts, etc.
Started working on the initial stage of the Design System that will scale
Purposeful use of color, elements, and typography
Help in design consistency, faster development, and future updates
Designing for an efficient and stress-free experience
Desktop web app and mobile responsive screens
By consolidating different tasks into one integrated platform, it is to use, and workflows are more efficient
The dashboard lists all the created and received requests. Users can create a new eSign request from the dashboard based on their subscription settings
Based on the signing user’s status and signing method, we have different flows in this module such as a subscribed user, guest user, signing with or without AV, etc.
faceEsign is set to launch in its new avatar in mid-2022. After launching with a focused group of users, the team has plans to begin user testing to further iterate on the product's design, features, and functionality.